Comfortable bed, hot breakfast, and great staff. We particularly enjoyed the delicious breakfast, which included a dedicated cook for hot tacos, omelettes, and pancakes. The hotel's location is also convenient, as it is very close to the airport. The staff members were lovely and welcoming, which added to the overall pleasant experience. We felt comfortable and well-taken care of during our stay. Additionally, this hotel is situated in a decent neighborhood, which was reassuring for us.

Nothing it was perfect.

simplementedeli, set within 10 minutes' walk, was the best for dining. enjoyed the pool. an excellant place for exploring ciudad del carmen. location, a short walk to all attractions.

Friendly staff all round. An a double bed was a bonus. It is right by the airport

I had a pleasant Easter stay at this hotel. The rooms were comfy and very clean. The staff was friendly and helpful, and they spoke English, which made things much easier for me. The hotel is situated in a convenient location, just a stone's throw from the airport and some excellent places to eat. Plus, the hotel provided a free shuttle bus to the airport.

The only downside I noticed during my stay was that some of the hotel's facilities and amenities were somewhat outdated. I noticed some areas of the hotel were in need of improvement.

Great hotel in a lively location. The lobby had live piano music in the evenings, creating a lovely atmosphere. The rooms were cozy and comfortable, with a minibar and coffee service that was replenished daily. The buffet breakfast was excellent, especially on Sundays when there were activities for children. The hotel was conveniently located near the airport and shopping malls with various food outlets within walking distance. I would recommend this hotel for a pleasant stay.

The staff was welcoming, lovely, and went above and beyond to help during a car breakdown. The bed was comfortable and the location was perfect.

There was nothing I didn't like.

The hotel is conveniently located near the airport, making it an ideal spot for travelers. It is also situated in the heart of the city, making it easy to access many restaurants and shopping outlets. The rooms are quite comfortable with a well-maintained bathroom and they even come with a replenished minibar and coffee service for an enjoyable stay. The buffet breakfast is excellent, extending until midday, allowing breakfast enthusiasts to take their time. The hotel also has a fitness center that is small but well-maintained, making it an ideal spot to take a break from your vacation.

The poolside service can be a bit tardy at times, which can be a minor inconvenience for those who want to enjoy a quick snack or a drink while lounging by the pool.

The bed was comfortable and the location was convenient because it was close to the airport and restaurants. The staff was friendly and helpful, providing good customer service.

The noise level at night was unbearable. There were barking dogs and loud music from nearby bars that kept me up all night.

This hotel exceeded my expectations in terms of luxury. The exclusive amenities, including the stunning outdoor swimming pool, the comfortable sun loungers and the beautiful garden area, made my stay truly enjoyable. The staff provided excellent service and entertainment, and the restaurant offered delicious in-room breakfast and special diet menus, while the bar/lounge area was perfect for evening drinks.

The disappointing aspect was the public bath, which was not as clean as I expected. Other than that, this hotel fulfilled all the needs for an unforgettable and luxurious stay.